Frequently Asked Questions

Find answers to common questions about our services, pricing, booking process, and policies.

Common Questions

How do I make a reservation?

You can easily make a reservation through our online booking system or by calling us directly. We recommend booking in advance for guaranteed availability.

Which areas do you serve?

We offer pickups from all cities in Westchester County and Connecticut with our limo service and car service and can drive to any destination, including airports such as JFK, LaGuardia, Newark, and Westchester Airport.

Can I make a last-minute reservation?

Yes, we do accept last-minute bookings depending on availability. Please call us as soon as possible for urgent transportation needs.

How do I find my chauffeur?

The passenger will receive a text message with all the chauffeur's information. When ready, proceed to the passenger pickup area, call the chauffeur to confirm you're ready, and the chauffeur will arrive in a few minutes.

What types of payment do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover.

What is your cancellation policy?

Cancellation fees depend on your vehicle type and how far in advance you cancel.

Sedan & SUV

24-hour policy

More than 24 hrs beforeNo charge
24 - 18 hrs before25%
18 - 12 hrs before50%
12 - 6 hrs before75%
Less than 6 hrs before100%

Sprinter & Stretch Limo

48-hour policy

More than 48 hrs beforeNo charge
48 - 36 hrs before25%
36 - 24 hrs before50%
24 - 12 hrs before75%
Less than 12 hrs before100%

Do you track flights for airport pickups?

Our limo service ensures yes. If you provide your airline and flight number, we will monitor your flight and adjust the pickup time accordingly.

Experience the Lux Difference

Book your ride today and see why thousands of Westchester residents trust us for their transportation needs.

Book Online Now ☎ Call 914-946-2151 Get a Free Quote